General

Partnership and Affiliate Program Requests

• Partnership Request

Returns & Refund Policy

• Can I have a refund or return my gift?

Shipping

• Tracking Your Order
• Military Addresses- How to put in an APO, FPO or DPO address
• Processing and Cut-off times
• Inmate or Prison Facilities
• Checking on tracking information, when will package arrive?

Purchasing

• How can I use a coupon Code?
• How can I enter a gift note?
• International Orders handling/charges
• Customized Crates
• Shipping to Multiple Addresses or Bulk Orders
• How to use a coupon code

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FAQ

• Finding the sender of a care package?
• Food allergies & sensitivities
• Donations
• I received a crate with no note and would like to know who sent it
• Where can I check my order status?
• Which payment methods do you accept?

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